Shipping Policy

Last Updated: July 23, 2026

At Madhuram Desi Ghee, we are committed to delivering our products safely, hygienically, and on time. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festivals, promotional campaigns, or high-demand periods, order processing may take slightly longer.

Shipping Coverage

We currently ship across India through reliable courier and logistics partners.

If your location is not serviceable, our customer support team will contact you regarding your order.

Delivery Timeline

Estimated delivery timelines are:

Metro Cities: 2–4 Business Days
Tier 2 & Tier 3 Cities: 3–6 Business Days
Remote Locations: 5–8 Business Days

Please note that delivery timelines are estimates and may vary depending on your location and courier operations.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer Free Shipping on selected products, promotional offers, or minimum order values.

Order Tracking

Once your order has been shipped, you will receive:

Order Confirmation
Shipping Confirmation
Tracking Number
Courier Partner Details

You can track your shipment using the tracking link provided via email or SMS.

Delivery Attempts

Our courier partners will make delivery attempts at the shipping address provided during checkout.

If delivery is unsuccessful due to an incorrect address, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

Delayed Deliveries

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Public holidays
Transport disruptions
Remote delivery locations
Unexpected courier delays

In such situations, we appreciate your patience and understanding.

Damaged or Incorrect Orders

If you receive a product that is:

Damaged during transit
Leaking or tampered with
Incorrect or incomplete

Please contact us within 48 hours of receiving your order with:

Your Order Number
Photographs of the product and package
A brief description of the issue

We will review your request and assist you with a suitable resolution in accordance with our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Madhuram Desi Ghee shall not be responsible for delays or non-delivery caused by incorrect or incomplete address details submitted during checkout.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. Please refer to our Return & Refund Policy for further assistance.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Madhuram Desi Ghee

Phone: +91-8882321130

Email: info@madhuramdesighee.com

Maha Maya Food Products Pvt. Ltd.
Shop No. 81, Fatehpuri, Church Mission Road,
Delhi – 110006, India