Return & Refund Policy

Last Updated: July 23, 2026

At Madhuram Desi Ghee, we take great care in ensuring that every product is prepared, packed, and delivered with the highest standards of quality and hygiene. Since our products are food items, our Return & Refund Policy is designed to ensure food safety while providing a fair resolution to our customers.

Returns

Due to the perishable nature of food products, returns are generally not accepted once an order has been delivered.

However, we will gladly assist you if you receive:

  • A damaged or leaking product
  • An incorrect product
  • A product with a manufacturing defect
  • An incomplete order

To request a return or replacement, please contact us within 48 hours of receiving your order.

Refund Eligibility

You may be eligible for a refund or replacement if:

  • The product was damaged during transit.
  • You received the wrong item.
  • The product is defective or unfit for consumption due to a manufacturing issue.
  • Your order was cancelled by us before dispatch.
  • Your order could not be delivered due to reasons attributable to us.

All refund or replacement requests are subject to verification by our customer support team.

Non-Returnable & Non-Refundable Items

Refunds or returns will not be accepted for:

  • Products opened, consumed, or partially used.
  • Change of mind after delivery.
  • Incorrect shipping address provided by the customer.
  • Delivery delays caused by courier services or unforeseen circumstances.
  • Minor variations in product appearance, texture, or color that naturally occur in traditional food products.

How to Request a Refund or Replacement

To report an issue, please email us within 48 hours of delivery with:

  • Your Order Number
  • Full Name
  • Contact Number
  • Clear photographs of the product and packaging
  • A brief description of the issue

Our team will review your request and respond as quickly as possible.

Refund Process

Once your request is approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.
  • If you paid through Cash on Delivery (COD), our team will contact you to arrange the refund.

Order Cancellation

  • Orders may be cancelled before they are dispatched for shipping.
  • Once an order has been shipped, cancellation requests cannot be accepted.
  • If a prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.

Quality Assurance

Every jar of Madhuram Desi Ghee is carefully prepared, quality-checked, and hygienically packed before dispatch. If you experience any issue with your order, we are committed to resolving it promptly and ensuring your satisfaction.

Contact Us

For any questions regarding returns or refunds, please contact us:

Madhuram Desi Ghee

Phone: +91-8882321130

Email: info@madhuramdesighee.com

Maha Maya Food Products Pvt. Ltd.
Shop No. 81, Fatehpuri, Church Mission Road,
Delhi – 110006, India